Privacy Policy

1. Introduction

Motive Holdings Pty Ltd (ACN 640 026 142) of Level 8, 11 York Street, Sydney NSW 2000 (we , us and our) understand that your privacy is paramount, and are committed to protecting your privacy. This policy sets out how we handle information about you.

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website indicating when any such revisions have been made. This Privacy Policy was last updated on 13 December 2020.

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

2. We follow the principles outlined under GDPR, including the following:

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at info@motiveos.com

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

For full details of our data protection agreement please read by request at info@motiveos.com

3. Information We Collect About You

As a user, we may ask for and collect personal information about you and/or your company including but not limited to; name, address, phone number, email address, credit card information and company name.

Our web servers may automatically collect information when you visit our websites or use our products or services, including:

  • Your IP address;
  • The date and time of your visit;
  • The parts of our website, product or service you access during your visit;
  • Your actions on our website, product or service; and
  • The browser you are using.

In using our website, product or service, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our website, product or service, which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

Please note that rejecting cookies may mean that some or all of the functions on our website, product or service will not be available to you.

The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:

  • To provide, maintain and improve the Offerings and of our products and services, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
  • To process your inquiries and otherwise deliver customer service;
  • To process your payments;
  • To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns (including to track users’ movements around the Offerings) and gather demographic information about our user base as a whole;
  • To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services;

In the manner described to you at the time of collection or as otherwise described in this Privacy

Policy.

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

4. Information You Submit About Your Customers

You may submit various types of customer information and data into the Services for hosting and processing purposes, which may include, without limitation; billing information, personal information such as names, email addresses, phone numbers, location and photos of your end user customers, potential customers and other users of your product or service.

We do not access or use customer data for any purpose other than providing, maintaining and improving motiveOS services and as otherwise required by law.

5. Accessing and Correcting Your Personal Information

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information please contact us.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

6. Change of Policy

We may modify or amend this Privacy Policy from time to time. We will display notice on our website for a reasonable period after any such revisions have been made.

7. Protecting Your Personal Information

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.